• Login to online banking
  • Online banking – Menu: Product & Services > Debit Cards > Manage cards
• Select the card you intend to temporarily lock/unlock
• Click “lock my card” or “unlock my card”
• Read the information pop-up window, then click “continue”
• Unlock Only: users will need to enter a one-time passcode to unlock a card.

IMPORTANT: While a card is locked, debit purchases and ATM transactions cannot be completed.

Remember, if you believe a debit card has been permanently lost or stolen, please lock the card to prevent any unauthorized transactions, then report it lost/stolen via Alterna Chat or call us at 1.888.807.4101.