Service Fees

We’ve always believed that being upfront and honest with you is the most respectful way to provide important information.

To support enhancements and continue to offer and sustain our high service standards, we have updated the fees on some account services effective September 1, 2024. Learn more.

We remain committed to supporting the communities we serve, and even with these changes, we are competitively positioned within the market, providing exceptional value for your daily banking needs. The changes to day-to-day transaction service fees only apply to Pay-as-You-Go usage or users who exceed their monthly package service limits. Better yet, Alterna’s account package fees remain the same. If you have questions about our account packages, please get in touch with our Contact Centre at 1.877.560.0100 or via secure chat.

Personal Service Fees (PDF) Effective: September 1, 2024

Business Service Fees (PDF) Effective: September 1, 2024

High Interest Savings Account - (Grandfathered - no longer offered to new members) Overview and Fees (PDF)