Voluntary Codes

Market Conduct Code for Ontario Credit Unions

This Code includes the principles that Alterna follows for soliciting, promoting, advertising, marketing, selling, or distributing our products and services. It demonstrates Alterna’s commitment to the fair treatment of all those who use its services.  Alterna believes in fair sales practices, comprehensive access to banking services, transparency and openness, and a reasonable approach to settling complaints. Individuals are entitled to the best possible care of their financial interests. Alterna respects its provincial regulatory obligations, and continually practices excellence in consumer protection.

Code of Conduct for the Credit and Debit Card Industry in Canada (PDF)

To help ensure that your consumer rights are protected as an Alterna Savings members, we are committed to the Code of Conduct for the Credit and Debit Card Industry in Canada. The Code was designed to protect members’ interests related to the issuance and acceptance of payment cards, and to the operation of payment card networks.