Canada Post Labour Disruption
Frequently Asked Questions (FAQs)
You've got questions.
We've got answers.
During the Canada Post service disruption, mail delivery of important documents, such as bank statements, term deposit renewal notices, bills, and invoices from companies you do business with, including any mailing you receive from Alterna, will be delayed.
If there are any documents, cheques, or other items you'd typically mail to us, we will not be able to receive them until after the labour disruption ends. You can drop these items off at any Alterna’s branch A list of all our branch locations is available HERE.
We are here to help you stay on top of your finances and payments during this time. You can view you account statements, payment due dates and your transaction history using digital banking and our branch teams and Contact Centre 1.877.560.0100 are here to support you.
If you are using Alterna Savings online or mobile banking for the first time, you will need to follow the one-time authentication process outlined HERE to access digital banking.
It's quick and easy to access your statements in online and mobile banking.
Online Banking
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Log in, then click on Products and Services in the top banner.
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Select View Statements and eDocuments
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You will be able view and download all of your eStatements
Mobile Banking
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Log in, then click on More at the bottom right of the screen
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Click on Products and Services > View eStatements
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You can view and download all of your eStatements
You can also visit any branch to request a copy of your statements. A list of all our branch locations is available HERE.
Even with the postal service disruption, you are still responsible for continuing to make your payments and keeping your accounts in good standing.
Information on minimum payments and due dates for Alterna lines of credit and loans is available in your eStatements in digital banking. You can also call our Contact Centre at 1.877.560.0100 or visit any branch for help.
Mortgage payments will continue on your set schedule. For help setting up automatic mortgage payments, you can call our Contact Centre or visit any branch.
Use these Digital Guides for step-by-step instructions on how to make a bill payment in Digital Banking.
Our branch and Contact Centre teams can also assist you with bill payments.
Yes. A member of our Contact Centre or branch team can help you set up pre-authorized debits to help ensure you don’t miss a payment. Call our Contact Centre or visit any branch.
Direct deposits will need to be arranged with whoever issues the payment. You will need to contact them to set up the direct deposit.
Your can find your Account Number, Transit Number in digital banking. Here is a Guide.
If you receive printed statements, term deposit renewal notices or other documents by mail from Alterna, they will not be sent until after the labour disruption ends.
You can access your statements and many other documents electronically through digital banking.
Online Banking
- Log in, then click on Products and Services in the top banner.
- Select View Statements and eDocuments
- You will be able view and download all of your eStatements
Mobile Banking
- Log in, then click on More at the bottom right of the screen
- Click on Products and Services > View eStatements
- You will view and download all of your eStatements
If you haven't received your Mortgage Renewal Package and your mortgage is renewing in the next 90 days, please call us at 1.877.560.0100, and we'll help you access all the information you need to renew your mortgage.
If you've already received your renewal package and are happy with the details, you can drop off the signed Renewal Agreement at any branch.
If you'd like to discuss alternate options, including rates, terms adjustments, payment frequency or additional funds for renovations or other projects, give us a call at 1.877.560.0100. We would be happy to discuss all your options and find the mortgage solution that works for you!
We have a wide range of digital banking guides providing step-by-step instructions for everyday transactions, such as how to pay bills, transfer funds, deposit a cheque and access your statements using online and mobile banking. You could also call us at 1.877.560.0100.
Credit card holders who are currently receiving paper statements may experience delays in receiving their statements by mail. It is recommended that credit cardholders enroll with Collabria to receive eStatements to view their statements, transactions and minimum payments online without any interruptions.
Credit card holders can view their balance, transactions and enroll in eStatements anytime at cardwiseonline.ca, or through the CardWise Mobile app. Additional information and how-tos can be found here and at collabriacreditcards.ca/myaccount.
Business credit card holders using a consolidated pay structure can enrol to receive eStatements and view their account and payment details anytime on MyCardInfo.
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1.877.560.0100
Find a Branch/ATM
getintouch@alterna.ca