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Canada Post Service Disruption

You've got questions.

We've got answers.

The Canada Post service disruption will delay mail delivery of important documents, such as bank statements, bills, and invoices from companies you do business with, including any mailing you receive from Alterna.

If there are any documents, cheques, or other items you'd typically mail to us, we will not be able to receive them until after the labour disruption ends. You can drop these items off at any Alterna branch.  A list of all our branch locations is available HERE.

You can view your account statements, payment due dates and your transaction history using digital banking, and our branch teams and Contact Centre (1.877.560.0100) are here to support you.

If you are using Alterna Savings online or mobile banking for the first time, follow the one-time authentication process outlined HERE to access digital banking.

It's quick and easy to access your statements in online and mobile banking.  

Online Banking

  1. Log in, then click on Products and Services in the top banner.
  2. Select View Statements and eDocuments

Mobile Banking

  1. Log in, then click on More at the bottom right of the screen
  2. Click on Products and Services > View eStatements

You can also visit any branch to request a copy of your statements. A list of all our branch locations is available HERE.

Even with the postal service disruption, you are still responsible for making your payments and keeping your accounts in good standing.

Information on minimum payments and due dates for Alterna lines of credit and loans is available in your eStatements in digital banking. You can also call our Contact Centre at 1.877.560.0100 or visit any branch for help.

Mortgage payments will continue on your set schedule. For help setting up automatic mortgage payments, you can call our Contact Centre or visit any branch.

Use these Digital Guides for step-by-step instructions on how to make a bill payment in Digital Banking. Our branch and Contact Centre teams can also assist you with bill payments.

Yes. A member of our Contact Centre or branch team can help you set up pre-authorized debits to help ensure you don’t miss a payment. Call our Contact Centre or visit any branch.

Direct deposits will need to be arranged with whoever issues the payment. You will need to contact them to set up the direct deposit. You can find your Account Number and Transit Number in digital banking. Here is a Guide.

If you receive printed statements, they will not be sent until after the labour disruption ends.
You can access your statements and other documents electronically through digital banking.

Online Banking

  • Log in, then click on Products and Services in the top banner.
  • Select View Statements and eDocuments

Mobile Banking

  • Log in, then click on More at the bottom right of the screen
  • Click on Products and Services > View eStatements

If you haven't received your Mortgage Renewal Package and your mortgage is renewing in the next 90 days, please call us at 1.877.560.0100, and we'll help you access all the information you need to renew your mortgage.

If you've already received your renewal package and are happy with the details, you can drop off the signed renewal agreement at any branch

If you'd like to discuss alternate options, including rates, terms adjustments, payment frequency or additional funds for renovations or other projects, give us a call at 1.877.560.0100. We would be happy to discuss all your options and find the mortgage solution that works for you!

We have a wide range of digital banking guides providing step-by-step instructions for everyday transactions, such as how to pay bills, transfer funds, deposit a cheque and access your statements using online and mobile banking. You could also call us at 1.877.560.0100.

DIGITAL BANKING GUIDES

We've planned ahead! We've already mailed out new debit cards to clients whose cards are set to expire between June 1 and September 1, 2025.

If you've received your new card:

  • Please activate it right away
  • You can start using it immediately
  • You don't need to wait for your current card's expiry date

Haven't received your new card and your current card expires soon? Please call us at 1.877.560.0100.for assistance.

During the postal strike, paper statements will not be delivered. We strongly encourage cardholders who currently receive paper statements to enroll in eStatements to maintain uninterrupted access.

Enrollment is quick and easy at collabriacreditcards.ca/benefits/statements.

Cardholders already enrolled in eStatements will continue to receive notifications when their statements are available.

Credit card holders can view their balance, transactions and enroll in eStatements anytime at cardwiseonline.ca, or through the CardWise Mobile app. Additional information and how-tos at collabriacreditcards.ca/myaccount.

Business cardholders using a consolidated pay structure can enroll to receive eStatements and view their account and payment details anytime on MyCardInfo.

Credit card holders who have recently applied for, or are expecting a replacement card (for lost, stolen, or damaged cards), can expect delays in delivery.

For additional information on how the postal strike is impacting credit card services, please visit Collabria's website or contact cardholder services:

Collabria 24/7 Cardholder Service
Canada and the United States: 1-855-341-4643
International: 1-647-252-9564
Email: info@collabriafinancial.com

Additional information about how Collabria is supporting cardholders in the event of a service disruption is available HERE.

Your financial well-being comes first

Welcome to a better way to bank. Our knowledgeable team puts your financial well-being first with good, caring and transparent advice while offering all the products and services you need.
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1.877.560.0100
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